Subject of Complaint :Poor Customer Service
Company / Product Name:Ambrane AK 7000 tablet
Complaint Details : Work Order # RVSRN1505MOM00032
Ambrane AK7000 Tablet given for repair under warranty at RV Solutions – Masooma Mobiles on 25th May 2015. Was told will take 25 working days.
Tried calling service centre today (20th Jun 2015), no one picks up the phone, then called up Ambrane Customer care – spoke to Shubha at around 11am , she said we will check and revert in 5 minutes.
No call received for almost 1 hour from Ambrane customer care, hence called back again at around 12pm. This time another lady Pooja said she will ensure Tab is dispatched within a week and by 4 pm today I would be updated with the status. Still waiting for call back. Please help!!!
Shakil – 9869581458
Name :Shakil Ahmed
Mobile no :9869581458
Email address :firstname.lastname@example.org