Subject of Complaint :Hathway Set top box Not working and showing a message you are not authorised to view this channel
Company / Product Name:Hathway cisco set top box
State :Andhra Pradesh
Complaint Details : We have installed this set top box recently. Since three days, we have been getting an error message on screen, saying ‘You are not authorized to view this channel. If you wish to view this channel, please call customer care-040-64609229, 040-66463456.’
We have notified this to our cable operator and have been asked to contact the customer care itself. But the numbers given on the screen are continuously engaged and we’re unable to connect to them.
Have tried contacting several hathway customer care numbers found in the net and they keep giving us different numbers to contact saying DTH cable is not under their ‘section’.
Please respond quickly.
Mobile no :9177708212
Email address :firstname.lastname@example.org