PERSONAL-BANK REFUSES TO PAY FOR DEBIT CARD FRAUD DESPITE RBI GUIDELINES

By | April 8, 2017

Subject of Complaint :BANK REFUSES TO PAY FOR DEBIT CARD FRAUD DESPITE RBI GUIDELINES

Company / Product Name:PERSONAL

State :Maharashtra

Complaint Details :》realised on 15th Mar our account was hacked we lost 50000/- thru 6 multiple unauthorised ATM transactions between 14th and 15th
》We did not receive a single SMS alert from the bank
》ATM location shows Agra. we are in Mumbai- we used debitcard on the same day14th for paying at a petrol pump
》Bank not cooperative,no guidance on investigation or compensation policy…on insisting forwards case to NPCI
》NPCI rejects possibility of Debit card cloning- though 2 bank statements issued show the debit card operating at Agra n Mumbai on the same day
》Despite stating RBI guidelines ( zero liability),UBI Compensation policy (downloaded by us, BCSBI codes ,bank refuses to reimburse…suggest legal co

Name :BRISHTI BISWAS
Mobile no :9820718136
Email address :bbrishtib1980@gmail.com

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