Subject of Complaint :Tariff Recharge not Activate and Balance Deduct
Company / Product Name:Relience
Complaint Details : Hi,
On June, 07- 2015 I recharged my Mobile no ‘8010304348’ with Rs. 24 which is type of tariff voucher for STD calls but the same not activated of worked when ever I make a STD calls.
On same day I also recharged same no. with Rs. 50, but due to not working/activation of above STD pack my All balance was deducted as normal rate.
I dial ‘198’ more than 20 times for register complaints regarding to same but I am unable to connect/talk to any of Customer Care executive via IVR it’s always disconnect call after saying ”Our Executive will answer you shortly”. I am unable to talk any of 198 executive since 1 month.
Now I almost tired from this so please help me asap.
Name :Ankit Singh
Mobile no :8010304348
Email address :firstname.lastname@example.org