Sony Bravia 42W700B-Apps not working and no service for the last three months

By | June 26, 2015

Subject of Complaint :Apps not working and no service for the last three months

Company / Product Name:Sony Bravia 42W700B

State :Andhra Pradesh

Complaint Details :I bought two tvs in January this month – one for me and one for my brother. In the beginning all was working perfectly fine. After three months, all the apps disappeared in both the TVs.Though I am able to connect to internet from TV but none of the apps like youtube etc showed up. I have been calling customer care for the last three months, created three service requests – no use. The problem didnt get solved. None of the technicians who came to my home have a clue about the issue. They come, do the factory settings and leave saying we will come back tomorrow with a software update. Both the tvs have the problem.
Service Requests:
25121470 – created on 24/04
25937807 – created on 13/06

Name :Praveen Voleti
Mobile no :9603003444
Email address

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