Subject of Complaint :Unresolved issue of Sony TV complaint made on 14th November 2013 and false promises by customer care centre
Company / Product Name:Sony LED TV 46 inch (model EX 710)
Complaint Details : The complaint is against Sony India Customer care centre for not resolving complaint registered on 14th Nov, 2013 for my Sony LED TV 46 inch, (EX710) about two year old. The issue is with TV not showing any video. This is a perennial problem and this is the third time whereby every year ((happened twice earlier, since I purchased this TV) it has the same problem & requires the change of motherboard despite usage of high-end voltage conditioner.
Dismaying services of call centre and service team who do not care to resolve the issue but make false promises. No call by them, no engineer visit, no revert to customer to check if issue been resolved, no accountability towards providing resolve.
Name :GOPAL CHAKRABORTY
Mobile no :+91 99102 61723
Email address :firstname.lastname@example.org