Videocon Smart LED TV-Faulty display panel

By | March 9, 2016

Subject of Complaint :Faulty display panel

Company / Product Name:Videocon Smart LED TV

State :Maharashtra

Complaint Details :We own a Videocon Smart tv LED VKG40FH,with 3 yr extd warranty;bought on 14/7/2014. Since >1 month, we have problems with the tv display. I first lodged a complaint with their service centre on 2/2/16 with ref no: MUM0202160312. A technician was sent over to identify the problem. He told us that the service centre would get back to us in10 days. On 19/2/16 we called the service centre. To our surprise we found out that our complaint was already closed.we registered another complaint with ref no MUM1902160136 which was also closed within 3 days.As if all this wasn’t enough,they reply that our tv can be replaced with another tv that costs more than the price of ours.hence we need to pay extra.

Name :Sanjeevanee Chitre
Mobile no :9619489490
Email address :sanjrc@gmail.com

One thought on “Videocon Smart LED TV-Faulty display panel

  1. Videocon

    Dear Sanjeevanee chitre,

    Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at write2us@vgmail.in and kindly mention your complaint no. in your subject line.
    Thank You for your cooperation.

    Regards,
    Videocon Online Team

    Reply

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